Frequently Asked Questions
📋 Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges depend on destination and weight.
📋 Q2: Do you hold ISO9001, ISO 13485, and CE certifications?
A: Yes, our production processes and products conform strictly to ISO 9001, ISO 13485, and CE quality standards to ensure international medical grade safety.
📋 Q3: What is the minimum order quantity? Do you provide samples?
A: We expect standard minimum orders to be at least US$500. However, we support smaller sample orders initially for testing purposes. We can offer free samples, but the shipping cost must be covered by the client.
📋 Q4: Can I order similar products that are not shown in your online catalog?
A: Absolutely. You can send us detailed pictures, drawings, or physical samples. Please note that customized products require a longer lead time for development and delivery.
📋 Q5: Do you have stock for listed products, and what are your payment terms?
A: We maintain a regular monthly inventory for most listed items, though stock varies by demand. Payment terms: For orders under 800 USD, 100% in advance. For orders over 800 USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
📋 Q6: What materials are utilized for your orthopedic implants?
A: Our implants, including rib plates and nails, are manufactured using high-grade, biocompatible Titanium Alloy, which ensures maximum strength and patient compatibility.
Synoviq Medical
