Q1
Would you please give some information on shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients.
Q2
Do you have ISO 9001, ISO 13485, and CE approvals?
Yes, our products are produced in accordance with global medical standards and carry ISO 9001, ISO 13485, and CE certifications.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect our minimum order amount to be at least USD $500. However, we understand that clients may need to place smaller sample orders initially to test the market. We can offer free samples, but the shipping and freight charges must be covered by the client.
Q4
Can I purchase items not shown in your catalogue but similar to it?
Yes, absolutely. Please send us detailed pictures or samples of the products you need. Please note that custom requests may require a slightly longer processing and delivery time.
Q5
Do you maintain stock for listed items, or are they newly produced?
Generally, we keep stock for all standard listed items, which are manufactured on a regular monthly basis. However, availability depends on current B2B sales cycles. It is recommended to contact our sales representatives for precise real-time inventory updates.
Q6
What are your terms and methods of payment?
For orders of USD $800 or less, we require 100% payment in advance. For orders above USD $800, payment terms are 30% T/T deposit in advance, with the remaining balance settled prior to shipment. We support secure payment methods including L/C, T/T, Western Union, and PayPal.
Synoviq Medical
