Q
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our orthopedic medical devices are manufactured in compliance with international quality standards. We hold certifications such as ISO 9001, ISO 13485, and CE to guarantee safety and performance.
Q
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test our products in the market. We could offer the free samples, but do not pay the cost of freight.
Q
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q
Do you have stock for listed products, or are they newly produced?
Generally, we have stock for every listed product, which is produced monthly. But it depends on our sales condition. It is better to ask our salesman for accurate inventory information.
Q
What are your terms and methods of payment?
For payments <= 800USD, 100% in advance. For payments > 800USD, 30% T/T in advance, with the balance due before shipment. Accepted payment methods include L/C, T/T, Western Union, and PayPal.
Synoviq Medical
