Q1
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges are determined based on weight, volume, and destination.
Q2
Do you have ISO9001, ISO 13485, and CE approvals?
Yes, our manufacturing processes comply with international medical device standards. We are certified under ISO 13485, ISO 9001, and hold relevant certifications to support global distributions.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test market our products. We can offer free samples, but the buyer is responsible for the cost of freight.
Q4
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. We offer customization and OEM services, though customized orders may require a slightly longer delivery time.
Q5
Do you have stock for listed products, or are they newly produced? What are your terms of payment?
We maintain inventory for many of our standard medical implants to ensure rapid dispatch. For non-stocked items or large volume requests, they are newly manufactured. Payment terms are typically arranged through T/T or other secure payment channels depending on the agreement.
Q6
What raw materials are utilized in your spinal systems?
We utilize high-grade medical Titanium alloy, ensuring excellent biocompatibility, high strength-to-weight ratio, and corrosion resistance required for long-term internal spinal fixation.