Frequently Asked Questions
Q1Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2Do you have ISO9001, ISO 13485, CE approvals?
Yes, our orthopedic medical devices are manufactured under strict compliance with ISO 9001, ISO 13485, and CE quality standards to ensure international medical grade safety and performance.
Q3What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in their market. We can offer free samples, but the cost of freight is not covered.
Q4Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note that custom production takes a slightly longer time for delivery.
Q5Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we maintain stock for listed products, which are replenished monthly. However, this depends on our sales conditions. It is recommended to contact our sales representatives for accurate inventory information. For payments <= 800 USD, 100% in advance is required. For payments > 800 USD, we accept 30% T/T in advance and the balance before shipment. Accepted payment methods include L/C, T/T, Western Union, and PayPal.
Q6What raw materials are utilized in your Headless Compression Screws?
Our Headless Compression Screws are fabricated from premium medical-grade titanium alloy, which offers outstanding biocompatibility, high strength-to-weight ratios, and optimal mechanical properties for orthopedic applications.
Synoviq Medical
