Q1Would you please give some information on shipping mode and charges?

Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.

Q2Do you have ISO9001, ISO 13485, CE approvals?

Yes, we hold ISO9001, ISO 13485, and CE certifications to ensure the highest standard of product quality and safety.

Q3What is the minimum order that we can place? Do you provide free samples?

We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in the market. We can offer free samples, but the cost of freight is not covered.

Q4Can I buy products not shown but similar to your catalogue?

Of course you can, just send us pictures or samples. However, please note that custom requests may take a little longer for delivery.

Q5Do you have stock for listed products, or they are newly produced? What are your terms of payment?

Generally, we maintain stock for every listed product, which is manufactured monthly. However, availability depends on current sales conditions. We advise contacting our sales representatives for accurate inventory details. For payment, amounts <= 800 USD require 100% in advance. For amounts > 800 USD, we require 30% T/T in advance and the balance before shipment. Acceptable payment methods include L/C, T/T, Western Union, and PayPal.

Q6What material is the Bone Lengthening External Fixator made of?

The Bone Lengthening External Fixator is made of medical-grade stainless steel, ensuring durability, strength, and biological safety for orthopedic procedures.