Q1: Would you please give some information on shipping mode and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges are calculated based on weight and destination.
Q2: Do you have ISO 9001, ISO 13485, and CE approvals?
Yes, we hold ISO 9001, ISO 13485, and CE certifications. We can provide official copies of these certificates upon request.
Q3: What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand that customers may need to place smaller sample orders initially for testing. We can offer free samples, but the cost of freight is not included.
Q4: Can I buy products not shown in the catalogue but similar?
Of course, you can send us pictures or samples of the products you need. Please note that custom requests may require a slightly longer delivery time.
Q5: Do you have stock for listed products, or are they newly produced? What are your terms of payment?
We maintain stock for standard, high-demand products to ensure fast dispatch, while custom or larger orders are newly produced. Our standard payment terms usually involve T/T or as agreed upon negotiation.
Q6: How do you ensure the quality of your orthopedic medical devices?
All our devices undergo rigorous inspection using top-tier testing equipment, complying strictly with international quality management standards to ensure maximum safety and reliability.